Frequently Asked Questions

Everything you need to know about our botanical collections.

When will my order ship?

Most orders are processed and shipped within 1-3 business days. Once your package leaves our warehouse, you will receive a tracking number via email.

Do your artificial flowers look real?

Yes, we specialize in high-quality 'real touch' botanicals. Our silk flowers and greenery are designed to mimic the texture, color variations, and movement of live plants.

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are in their original, unaltered condition. Please note that shipping fees are non-refundable.

Can I use your products outdoors?

While many of our items are durable, most are designed for indoor use. Direct sunlight and moisture can cause fading over time unless the product is specifically labeled as UV-protected.

How do I care for my permanent botanicals?

Maintenance is simple. We recommend lightly dusting your stems with a soft cloth or using a can of compressed air once a month to keep them looking fresh.

Do you offer wholesale or designer discounts?

Yes, we have a dedicated program for professional florists, event planners, and interior designers. You can apply for a trade account through our 'Pros' page.